Why Customer Service Matters in the Printing Industry
In the fast-paced world of printing, where deadlines are tight, details matter, and expectations are high, customer service isn’t just a nice-to-have—it’s essential. From the first quote to the final delivery, great customer service is what separates an average print job from a truly successful one.
At Progressive Printers, we’ve built our business on more than just ink and paper. We’ve built it on partnership, trust, and exceptional service—something we’ve been proud to offer since 1946.
1. Every Print Project Is Personal
Your printed materials represent your brand, your business, and your message. Whether it’s a brochure, a direct mail campaign, or custom packaging, you’re not just ordering a product—you’re creating an experience. And that means you need a printing partner who’s just as invested in the outcome as you are.
Good customer service means having someone on your side who understands your goals, catches potential issues early, and makes sure the final result matches your vision—every time.
2. Details Matter—and So Do Deadlines
Print is a detail-driven business. One missed color match, one wrong cut, or one typo can derail an entire project. Combine that with the pressure of tight timelines, and it’s clear why responsive, proactive communication is key.
A great customer service team will:
✅ Confirm your specs and deadlines
✅ Offer advice when something looks off
✅ Communicate throughout production
✅ Solve problems before they become emergencies
At Progressive Printers, we keep you informed at every step—so you’re never left wondering where your job stands.
3. Print Isn’t Just a Transaction—It’s a Relationship
In today’s world of instant quotes and online ordering, it’s easy to forget that printing is a craft—and great printing happens through collaboration. That’s why building relationships with our customers has always been at the heart of what we do.
Our team doesn’t just process jobs—we ask questions, make recommendations, and look out for your brand. Whether you're launching a national campaign or printing new business cards, we treat every job with care and respect.
4. It’s What Keeps Customers Coming Back
Quality printing gets people’s attention. But quality service? That’s what earns long-term loyalty.
When customers know they can count on their printer to deliver on time, solve problems quickly, and genuinely care about their success, they keep coming back. And in this industry, trust is everything.
Final Thoughts
At the end of the day, printing is about more than machines and materials—it's about people. It's about showing up, solving problems, and going the extra mile to make sure your project looks exactly how you imagined it.
At Progressive Printers, we believe that customer service is the most important thing we print—and we’re proud to be a partner you can count on.
